Contact Us
Got a question about a sweepstakes casino, spotted something out of date on one of our pages, or just want to tell us what you'd like covered next? This page explains what we can help with and how to reach us.
What we can help with
Social Casinos is an independent research site covering sweepstakes and social casinos in the US market. We don't operate any of the platforms we write about, so we can't process redemptions, verify your identity, unlock an account or refund a purchase. What we can do is:
- Correct or update information on our reviews and comparison pages, including redemption times, welcome offers, or state availability
- Answer general questions about how the sweepstakes model works, including Gold Coins versus Sweepstakes Coins
- Take feedback on our editorial ratings or our responsible gambling content
- Log tips on new platforms or offers we haven't covered yet
What to contact the operator about instead
For anything tied to your own account — a delayed redemption, a rejected verification document, a promotional credit that didn't apply, or a login issue — you'll need to go directly to the platform in question. Each sweepstakes casino has its own support team, terms and conditions, and identity verification process, and only they can access your account details. Check the support or help section of the site or app you signed up with; most also list contact details in the welcome email you received when you registered.
If your question is about eligibility in your state, minimum redemption thresholds, accepted payment methods, or processing times for a specific operator, the platform's own terms and conditions page is the most reliable source, since these details can change and vary by operator.
Before you get in touch, a few things worth checking first
| Question | Where to look |
|---|---|
| Is a platform available in my state? | The operator's own terms page — availability varies by state and can change |
| How does no-purchase entry work? | The operator's official rules, usually under "Alternative Method of Entry" or similar |
| Are our ratings influenced by advertisers? | See our note below — commission never decides ranking |
| How do I set limits on my play? | Our Responsible Gambling page |
| What are your site's terms? | Our Terms and Conditions page |
How our reviews and ratings are put together
Some readers write in asking how we compare platforms like Crown Coins, SplashCoins or McLuck against each other. In short: we look at publicly available details on welcome offers, the scale of the game library, and the redemption process each operator describes, then weigh them against what matters most for the topic a given page covers. Editorial ratings reflect our own research, not customer reviews, and we do not accept payment for a higher position. Where a page earns a commission from a listed operator, that relationship never decides the ranking — it's disclosed separately, and it sits alongside the same scrutiny every other option gets. You can read more about who we are on our About Us page.
A note on what we're not
We are a comparison and research site, not a sweepstakes casino, a payment processor or a legal adviser. We can't tell you whether a specific platform is legal to use from your address — that depends on your state's current laws and the operator's own eligibility rules, both of which can change. If you have a legal question about participating in a sweepstakes promotion, it's worth checking your state's regulations directly or speaking to a qualified professional.
Reaching out
For editorial corrections, feedback on our content, or general queries about how we cover this space, use the contact details provided elsewhere on this site. We read every message, though as an independent publisher we may not be able to respond to account-specific issues that belong with an operator's own support team.